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Account and Login issues
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OTP not received
How do I login?
How can I sign in / register for LIV?
Facing issue with to login via email
Will my account work outside my country?
Video Playback
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I am facing video playback issues. What do I do?
How can I watch Sony LIV in 4K Ultra HD?
On what all devices can I watch in 4K Ultra HD?
How can I watch content in Dolby Vision or HDR?
How can I watch content in Dolby Atmos audio?
App Related Issues
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App crashes
App is slow/unresponsive
Unable to download App
Location change error
Download Sony LIV App on TV
Subscription
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What are the types of subscription available?
What benefits do I get with the packs?
Where can I watch Sony sports live?
What payment methods are available on LIV?
How should I renew my subscription?
Platform Support
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What are the minimum versions / device model suppo...
Why are Sony LIV app updates not available for Sam...
Download Offline
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How can I watch videos without Internet?
How to download content on my device(s)?
Where can I see my downloaded content?
How long will downloaded content be available?
How do I access / delete my downloaded content?
Notifications
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How can I enable or disable push notifications?
My List
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What is My List?
How can I add content to My List?
How can I remove content from My List?
Chromecast
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Can I cast Sony LIV content on Chromecast?
Which casting devices are supported?
I cannot see my Chromecast device on tapping the c...
What to do if the cast icon is missing when you tr...
How to trouble shoot when Sony LIV is not working...
Sony LIV Content Queries
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Unable to find content
New on Sony LIV
Why do shows vanish from your platform?
Objectionable ads
Why is there a delay in Live feed?
Restore
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What is Restore on iOS devices and Apple TV?
In what scenario do you use Restore functionality?
How can I access Restore?
I clicked on the Restore button, but my subscripti...
What devices are supported in Restore?
WWE Network Pack
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Until when will WWE content be available on Sony L...
What happens to my Sony LIV WWE Subscription if th...
How will I receive my refund for the unused period...
Do I need to cancel my subscription to receive the...
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