The video quality will be modified based on your Internet connection. As a result, we recommend that you set the video quality to highest available option for the best results

Step 1:
To set the video quality to best for your network by default, Login to SonyLIV > Go to Settings and Preference > Video quality > Select Auto.  

Step 2:
Make sure you've linked to a steady network. Disable and then re-enable the network.

Step 3:
Try switching to a different network and then check again.  

Step 4:
If the issue persists, check if you are facing the same error while watching different content.  

Step 5:
If the issue still persists, please follow these steps:

Click on "Need More Help" below.

Navigate to "Buffering / Video Quality issues."

Select, " The Video quality is poor ", fill out the form with the relevant details and submit the form.

We will get back to you as soon as possible.